Delete your Pawkey Land account

01 Send your request

Email our Privacy Team from an address you can access. Use the subject line “Pawkey Land Account Deletion Request.”

Include the phone number or email associated with your account and, if useful, your account nickname. Do not send a password, one-time code, Wi-Fi password, or full device identifier.

02 Verify ownership

To protect your account, we may ask you to confirm ownership using information already associated with it. We use verification information only to process and document the request.

03 What will be deleted

After verification, deletion generally covers:

• your Pawkey Land account and profile;
• pet profiles and pet photos;
• collar associations, pet location history, geofences, and activity records;
• chat content, voice recordings, and other content associated with the account; and
• other personal information associated with the account that we are not required to retain.

Deleting your account is permanent and may stop a connected collar and related services from working with the app.

04 Timing and limited retention

We aim to complete a verified request within 15 business days and will send confirmation when processing is complete. We may retain limited information if required by law or reasonably necessary for security, fraud prevention, dispute resolution, or enforcing agreements. Backup copies may remain for a limited period until overwritten through normal backup cycles.