Privacy Policy

01 Scope and who we are

This Privacy Policy applies to the Pawkey Land mobile application and the connected pet products and services that link to it (collectively, the “Services”). The Services are operated by Chongqing Qi Algorithm Technology Co., Ltd. (“Qi Algorithm,” “we,” “us,” or “our”).

It does not cover third-party websites, apps, or services that have their own privacy notices. Pawkey Land is intended for use in the United States by adults and is not directed to children under 13.

02 Information we collect

The information we collect depends on the features you choose to use.

We receive information directly from you; automatically from the app and connected collar; and, when you choose those features, from services such as Sign in with Apple and Google Maps. We do not collect contacts from your address book or payment-card numbers through the current version of the app.

03 How we use information

• create and authenticate your account, including sending one-time verification codes;
• create pet profiles and pair, configure, and manage connected collars;
• show pet location and location history, create geofences, and support lost-pet features;
• generate activity summaries, wellness insights, reports, and personalized pet-care experiences;
• deliver chat, voice, image, and AI-assisted features you request;
• provide customer support and respond to privacy requests;
• maintain, debug, secure, and improve the Services; and
• comply with law, enforce our terms, and protect users, pets, our Services, and others.

We do not use precise location, microphone recordings, pet information, or account information for third-party advertising.

04 Device permissions

You can deny or revoke permissions in your device settings. Some features may not work without the permission they require.

05 How we disclose information

We disclose information only as needed for the purposes described above:

• Service providers. Hosting, storage, content delivery, SMS delivery, customer support, security, and technical operations providers process information for us under contractual restrictions.
• Feature providers. Google Maps Platform may receive map requests, location, IP address, and device information when you use maps. Apple processes information when you choose Sign in with Apple. AI, speech, or media-processing providers may process the text, audio, images, or pet context needed to provide a feature you request.
• Legal and safety disclosures. We may disclose information when reasonably necessary to comply with law, lawful process, or a valid government request, or to protect rights, safety, pets, users, and the Services.
• Business changes. Information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice obligations.

Relevant third parties may handle information under their own terms. For more information, see Google’s Privacy Policy and Apple’s Privacy Policy.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

06 Data retention and deletion

We keep account, pet, collar, location, activity, chat, and media information while your account is active and as needed to provide the features you use. We keep support and security records only as long as reasonably necessary to resolve issues, prevent abuse, meet legal obligations, and establish or defend legal claims.

After we verify an account-deletion request, we aim to delete the account and associated personal information within 15 business days. We may retain limited information for longer if required by law or reasonably necessary for security, fraud prevention, dispute resolution, or enforcing agreements. Backup copies may remain for a limited period until overwritten through normal backup cycles.

07 International data transfers

Qi Algorithm is based in China and serves users in the United States. Your information may be processed in the United States, China, and other countries where we or our service providers operate. Privacy laws in those locations may differ from those where you live. Where required, we use contractual, organizational, and technical safeguards for international transfers.

08 Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Access is limited to people and providers who need the information for authorized purposes. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Never send us your password, one-time verification code, full Wi-Fi password, or private authentication credentials in a support or deletion email.

09 Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; withdraw consent; limit certain processing; or appeal a decision about your request.

• Profile information: review or update available fields in the app.
• Permissions: manage location, Bluetooth, camera, photos, microphone, and notifications in device settings.
• Account deletion: follow the instructions at privacy.qialg.com/delete-account.
• Other requests: email technology@qialg.cn. We may need to verify your identity before acting on a request.

We will not discriminate against you for exercising an applicable privacy right.

10 U.S. state privacy notice

This section supplements the rest of this policy for residents of U.S. states with comprehensive privacy laws, including California, to the extent those laws apply.

During the preceding 12 months, we may have collected the categories described above, including identifiers and contact information; device, network, and service activity; precise geolocation; audio and visual content; account credentials; user-provided pet and wellness information; support communications; and inferences used to provide pet insights. We collect these categories from you, your device and connected collar, authentication providers, and service providers. We use and disclose them for the business purposes and to the recipient categories described in Sections 3 and 5.

Where applicable, you may request to know, access, correct, delete, or obtain a portable copy of personal information. You may also opt out of sale, targeted advertising, or certain profiling. We do not sell personal information or share it for cross-context behavioral advertising, and we do not use sensitive personal information to infer characteristics about you. If these practices change, we will provide required notices and choices before doing so.

You may use an authorized agent where permitted by law. We may ask for proof of authorization and may separately verify your identity. To submit a request, use the contact details in Section 13.

11 Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, contact us. We will take appropriate steps to investigate and delete it. Users under the age of legal majority should use the Services only with permission from a parent or guardian.

12 Changes to this policy

We may update this policy to reflect changes to the Services, our practices, or legal requirements. We will post the updated policy here, revise the effective date, and provide additional notice in the app when required.

13 Contact us

For privacy questions, requests, or complaints, contact:

We aim to acknowledge privacy requests within seven business days and complete verified deletion requests within 15 business days, unless a longer period is permitted or required by law.